Oh, the places we've gone

ConEd Automated Telephone System:	We've identified your account using the number you are calling from. We will now confirm by reading the address on file. [spells aloud correct street address, letter by letter] If this is correct, press 1.
Me:	[presses "1"]
ConEd:	Thanks! [pause] We do not have a telephone number on file for that account. Having a telephone number on your account can help when reporting problems with your service. If you would like to update your telephone number now, press 1.
Me:	[presses "1"]
ConEd:	We are unable to update your telephone number at this time. If you would like to know the date of your next scheduled meter reading...

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